The Customer Experience: The Journey to Increased Profits

Friday, July 20, 2018
12:30 – 1:30 pm | Online

Webinar led by Maryland MGMA, in collaboration with VA MGMA, NY MGMA, CT MGMA, PA MGMA, and MA/RI MGMA.

Earn up to 1.0 continuing education unit hours for each hour of education from the ACMPE, American College of Medical Practice Executives.

Friday, July 20, 2018


Maryland MGMA Members:  Free
Non-members:  $35.00


In today’s ever changing healthcare environment it is essential that physician practices understand what is necessary in portraying a solid image and building their practice.  The objective is to have a program designed to enhance your marketing strategy, reach more potential customers, and help in attaining your business goals.  This session provides a look at the patient's journey with a medical issue to include all the touch points and opportunities for the physicians office to engage.  These journey's touch points allows the practice an opportunity to enhance the experience and develop a loyal customer.


Brenda Brouillette RN, BS
Founder & CEO, Savvy Marketing | Solution


Brenda Brouillette

Brenda Brouillette RN, BS began her career in nursing prior to obtaining her Bachelors in Healthcare Leadership.  At this pivotal point, her focus shifted towards marketing and strategic planning, where she has over 16 years of experience in the healthcare industry.  Initially, she served as a physician relation’s specialist in a hospital healthcare system before emerging in the private sector of physician practices.

In 2007 she established Savvy Marketing Solution. Combining her clinical background with the business development and marketing experience from a variety of healthcare venues, she brings an astute understanding and strong expertise in the niche of healthcare marketing and public relations.