Practice Management Boot Camp Series
Body of Knowledge Domain: Operations

Benchmarking & Process Improvement

March 21, 2018
8:00 - 10:00 am




Wednesday, March 21, 2018
8:00 - 10:00 am
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Registration Fee

Free for Maryland MGMA Members

$50 Others


Righttime Medical Care - Silver Spring
20 University Blvd E.
Silver Spring, MD 20901

Parking is available at the shopping center.


8:00 – 8:30 registration / breakfast / introductions
8:30 – 9:30 speaker
9:30 – 10:00 wrap up and ACME value discussion

Credit Hours
This program qualifies for one hour of continuing education credit in the American College of Medical Practice Executives (ACMPE).  For more information about certification or fellowship, please visit our website.

Gemba Walk: Starting Your Lean Journey
Made famous by the Toyota Motor Corporation, Lean has been effectively used in the healthcare industry for over a decade. However, most healthcare professionals have not been exposed to the management philosophy. This introductory presentation will help participants understand Lean’s applicability and use in our field and learn how to identify and eliminate waste in each process in their clinical or business unit.

Learning Objectives:

1. Understand the core principles of Lean thinking.

2. Understand the process of value stream mapping and its use in Lean.

3. Learn how to identify and eliminate waste (“muda”) in your practice’s current processes.

About the Presenter: Brian Ramos, MBA, CMPE

Brian Ramos serves as Chief Operating Officer of Capital Anesthesia Partners.  In his role, Mr. Ramos is responsible for all financial, operational and business development functions including developing and executing CAP’s national growth strategy and consulting services.

Prior to joining CAP, Mr. Ramos held leadership positions in national anesthesia management consulting firms, premier academic medical centers, ambulatory surgical centers and large multi-site private physician group practices.  He was formally trained in the Toyota Production System (Lean) and uses these tools to create cultures of continuous improvement.

Mr. Ramos earned a Bachelor of Arts in Mathematics & Computer Science from Boston College and a Master of Business Administration from Fitchburg State University.  Additionally, he is a Certified Medical Practice Executive of the American College of Medical Practice Executives.  Mr. Ramos is the president-elect of the Maryland Medical Group Management Association (MD-MGMA) the state affiliate of MGMA which serves as the largest resource to physician practice executives in the state.  Additionally, he serves as treasurer and a member of the Board of Directors of the Maryland Patient Care & Access Coalition (MPCAC).